Frequently Asked Questions (FAQ)
We’re here to make your shopping experience faster, smarter, and more affordable. Whether you’re buying solo or as a group, our quick commerce platform is built to deliver convenience right to your doorstep. Explore the questions below to learn more about how our services work.
How fast does Tushop deliver groceries in Nairobi?
Choose Tushop Express at checkout and your entire basket—fresh produce, meat, baby items, household basics—arrives anywhere in Nairobi in as little as 90 minutes. You can follow your rider’s real-time map in-app, and standard orders reach you the next day.
What is Tushop, and why do busy Nairobi mums love it?
Tushop is Nairobi’s online “busy-mama stop-shop.” Built by a mum for mums (and anyone short on time), the app puts 5-star-rated convenience and wallet-friendly prices at your fingertips. One tap fills the fridge, pantry and nursery; another schedules a 90-minute drop—no queues, no heavy bags, no weekend traffic.
What products can I order, and how do you keep them fresh?
Browse thousands of items: organic fruits and veggies, dairy, meats, pantry staples, diapers, pet food, cleaning supplies and more. Orders are packed just before dispatch and ride in insulated carriers; every courier is GPS-tracked to minimize transit time. If something isn’t perfect, message us within 24 hours for a free replacement or refund.
Can I find Kenyan artisanal brands on Tushop?
Yes—Tushop doubles as a virtual farmers’ market. From single-estate coffees, to raw forest honey, from natural soaps to free-range eggs, grass-fed meats and even nutrient-rich fermented kunde and other traditional greens, we celebrate the craft of local makers. One checkout supports home-grown producers while bringing their goodness to your door in under two hours.