Frequently Asked Questions (FAQ)

Choose Tushop Express at checkout and your entire basket—fresh produce, meat, baby items, household basics—arrives anywhere in Nairobi in as little as 90 minutes. You can follow your rider’s real-time map in-app, and standard orders reach you the next day.

Tushop is Nairobi’s online “busy-mama stop-shop.” Built by a mum for mums (and anyone short on time), the app puts 5-star-rated convenience and wallet-friendly prices at your fingertips. One tap fills the fridge, pantry and nursery; another schedules a 90-minute drop—no queues, no heavy bags, no weekend traffic.

Browse thousands of items: organic fruits and veggies, dairy, meats, pantry staples, diapers, pet food, cleaning supplies and more. Orders are packed just before dispatch and ride in insulated carriers; every courier is GPS-tracked to minimize transit time. If something isn’t perfect, message us within 24 hours for a free replacement or refund.

Yes—Tushop doubles as a virtual farmers’ market. From single-estate coffees, to raw forest honey, from natural soaps to free-range eggs, grass-fed meats and even nutrient-rich fermented kunde and other traditional greens, we celebrate the craft of local makers. One checkout supports home-grown producers while bringing their goodness to your door in under two hours.

We know little ones grow fast—but their clothes, toys, and gear don’t have to go to waste.
Tushop Preloved is a community marketplace where expats and Kenyan families can re-home quality baby, maternity, and household items at wallet-friendly prices, while giving fellow moms and dads a financial breather.
Here’s how we make it easy:

• Save & earn – Buy trusted brands for up to 70% off retail, or sell what your kids have outgrown.
• Stress-free logistics – We handle pick-up, quality checks, and delivery—no endless meetup scheduling.

Want to sell your preloved goods? Just fill out our form HERE and our team will guide you through the next steps!